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Конфиденциальность

Nataly.fashion respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tells you about your privacy rights and how the law protects you.


PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how we collect and processes your personal data through your use of our website, including any data you may provide when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children, and we do not knowingly collect data relating to children.

If you have any questions about this privacy notice, please contact our Customer Service Team.

Please read the following carefully to understand our practices regarding your personal information and how it will be treated.


HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU

Information we collect when you visit our Site

We will collect personal information that you provide to us when you:

  • visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site, such as when you sign up for newsletters);
  • purchase any products from our website;
  • contact our customer service centres or request information from us in any other way;
  • participate in our customer satisfaction surveys or other market research; 

Information we collect when you contact us

We will collect personal information about you when you contact us by telephone, e-mail, Live Chat or via social media.

  • Additional information

We will collect and store your purchase history with us. We will also collect data regarding your attendance at events that we may run from time to time.

If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.

If we run events from time to time, we may photograph, record or film onsite activities in which case you may be filmed, photographed or recorded as part of any such activities.

We will also collect certain information automatically when you visit our Site, in particular:

when you access our Site, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit. We record details of the resources that you access to visit our Site (for example, URL addresses, traffic data etc.); we record information about the type of device you have used to visit our Site, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available. 

 

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU

We may collect and process the following personal information about you which you provide to us:

  • contact details (such as your name, address, email address and telephone number);
  • demographic information (such as age and/or other information that may identify you as an individual);
  • password and other authentication information;
  • financial and credit card information; 


HOW WE USE YOUR INFORMATION

We may process your personal information for the following purposes:

  • to provide you with an account on our Site, if you choose to sign up for one;
  • to fulfil any order that you place with us;
  • to collect payment from you;
  • to protect and defend our legal rights and interests.
  • to authenticate your access to our website and other digital properties;
  • for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to distinguish you from other users (for example to remember your log-in details);
  • to monitor your use of our website and other digital properties to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
  • to provide customer support and ensure we provide a good level of customer service;
  • to tailor any marketing or advertising so that it is more relevant to you;
  • to notify you of any changes to our services;
  • to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);
  • if you are filmed, photographed or recorded as part of any onsite activities at an event that we run from time to time, your image or likeness may be used in promotional material, in print, online and on broadcast television;
  • for security and fraud prevention;
  • to ensure that our website and digital properties are safe and secure; and
  • to comply with applicable laws and regulations.

We may also match personal information that you provide to us directly with other information about you obtained from or held by third party sources (such as social media platforms). This may include your contact details, demographic data, your social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our website or on third party websites (including social media platforms).



HOW WE SHARE YOUR INFORMATION

We may share your personal information with our suppliers, business partners and service providers, where they are helping us to market and advertise our services as well as providing our services to you.

We may disclose your personal information to other third parties in the following cases:

  • for the purposes of research, evaluation, and analysis;
  • in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request;
  • to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


HOW LONG WE KEEP YOUR INFORMATION

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. If for any reason, you cease to be a customer of the company, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.


HOW WE KEEP YOUR PERSONAL INFORMATION

We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted or in some cases anonymised. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.

Where we have collected the personal information based on your consent, and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in the future.


SECURITY AND PASSWORDS

You must keep your password and any other authentication information for our website and other digital properties confidential. If you know or suspect that anyone other than you know your password or any other authentication information, you must promptly notify us using the contact details below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website and other digital properties.


YOUR RIGHTS

You have certain rights in relation to your personal information. These include the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below.

You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

Our website and other digital properties may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notice and we do not accept any responsibility or liability for them. Please check any such third-party privacy notices before you submit any personal information to these websites or services.


SENSITIVE PERSONAL INFORMATION

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.


CHANGES TO THIS PRIVACY NOTICE

We may change this privacy notice at any time. The new privacy notice will be displayed on our website. The date this privacy notice was last updated appears at the bottom of this page.


CONTACT US

Questions and comments regarding this privacy notice should be sent to: info@nataly.fashion