Personal information security
Problems signing into my account / forgotten password
If you're having difficulties accessing your account, firstly we recommend you double check that the email address and password are correctly typed. If you cannot remember your sign in details, please click on the 'forgotten password' link where you will need to enter your email address. We will then send you a link so that you can create a new password and carry on shopping. For security reasons we recommend you re-set your password one you have logged in.
If you are still having issues logging in after you have reset your password, then please contact our Customer Services team.
How do I update my personal details?
You can change any of your personal details through the My Account area. Enter your username and password when prompted and you will be presented with a details section - you will be able to alter all details from there.
When do I have to log in?
You will need to log in when submitting payment or personal details. This ensures your online shopping is safe and secure.
How do I subscribe/unsubscribe to the newsletter?
If you need to subscribe/unsubscribe to the newsletter, you can do so in the My Account section of our website. All you need is to log in to ‘My Account’ details section, find ‘subscribe/unsubscribe to newsletter’ button, choose option Yes or No, click continue.
Our newsletter will keep you up to date with new arrivals, promotions, special offers and sale dates.
How do I Contact Nataly.fashion?
The answers to our commonly asked questions can be found in our FAQs. However if you can’t find the answer you are looking for, our Customer Services team is available to help.
We would prefer you to email us with any queries regarding your order, we endeavour to respond within 3 working days, for all other queries we endeavour to respond within 5 working days and this can be longer within the sale period (please note this does not include weekends or bank holiday’s).
You can contact Customer Services using the online form here. Or EMAIL US Customer Services: firstname.lastname@example.org
If you require more urgent assistance, wish to place an order or speak to a customer service advisor directly please: TXT under construction ツ